Immediate Care Center Patient Flow Coordinator RN - Casual Per-Diem

Northwestern Memorial Healthcare • St. Charles, IL

15h • Onsite

About The Position

The Patient Flow Coordinator, RN (PFC, RN) is a skilled professional nurse who provides direct patient care and consultation using specialized clinical knowledge and skills. The role promotes holistic care, customer service, and effective communication between patients and the healthcare team. The coordinator works autonomously within guidelines set by ICC medical leadership and operates in a fast-paced environment from designated Northwestern Medicine Immediate Care Center locations. In-clinic orientation is required. The position involves 12-hour shifts, including weekends and holidays.

Requirements

• Bachelor of Science in Nursing (BSN).
• Current Registered Nurse license issued by the State of Illinois.
• Basic Life Support (BLS) certification.
• At least two years of RN experience.
• Ability to function independently and as part of the ICC team.
• Strong multitasking skills in a fast-paced environment.
• Excellent critical-thinking skills and a high tolerance for ambiguity.
• Ability to respond effectively to workflow changes related to volume, new technology, staffing, volume control, or closures.

Nice To Haves

• At least three years of experience in an emergency department or urgent care setting.
• National certification in a specialty area, such as CEN, TCRN, or Ambulatory Care.
• Proficiency with the Epic electronic charting system.

Responsibilities

• Maintain a safe and clean work environment, ensure OSHA compliance, report deficiencies, and assist with correcting them.
• Assume responsibility for appropriate care and supervision of medical equipment.
• Assess each patient's chief complaint and needs using the nursing process, and consult physicians and other providers based on findings.
• Document assessments and interventions clearly, completely, and legibly in the patient medical record while maintaining confidentiality and following medical-information release protocols.
• Independently perform routine nursing duties, including phlebotomy, medication administration, vital-sign measurement, and lab-specimen preparation.
• Interpret abnormalities detected in tests and procedures and take appropriate remedial action.
• Collaborate with clinical and administrative departments and communicate with outside agencies or facilities to coordinate patient care.
• Triage and prioritize incoming telephone calls and results using clinical assessment skills and service standards.
• Communicate results and plans of care to patients by phone or MyChart according to department procedure.
• Manage urgent and emergent medical situations in accordance with organizational protocols, and obtain or operate emergency equipment as required.
• Serve as a resource for staff and physicians in daily problem-solving and decision-making; proactively identify and address patient-care needs.
• Delegate tasks in accordance with Illinois law and organizational protocols, and comply with patient-care policies and procedures.
• Recommend policies and procedures that may improve the patient experience and ensure new policies and procedures are implemented promptly.
• Initiate and coordinate patient education, confirm patient understanding, and obtain return demonstrations when pertinent.
• Provide feedback and clinical education to team members and serve as a resource and role model.
• Perform other duties as assigned.

Benefits

• Competitive benefits are mentioned, including tuition reimbursement, loan forgiveness, and 401(k) matching.
• A wide range of benefits is described as supporting physical, emotional, and financial well-being and protection for unexpected life events; detailed benefits are available through the company benefits information.

What This Job Offers

• Career Level: Mid Level