Clinical Support Tech - Immediate Care Casual, Per-Diem

Northwestern Memorial Healthcare•St. Charles, IL

1d•$20 - $27

About The Position

The Clinical Support Tech - Satellite supports Northwestern Medicine’s patient-first mission and complies with organizational policies, ethical standards, and applicable regulatory and accreditation requirements. The role performs phlebotomy and other specimen collections, specimen processing, computer activities, and customer service. It carries out waived and moderate-complexity testing under the supervision of a Satellite Lab Tech, CLS, or Tech Supervisor, and performs related laboratory, quality-control, maintenance, troubleshooting, and EKG duties. The position may involve work at multiple Satellite locations, holiday and weekend rotation, and shared on-call duty.

Requirements

Phlebotomy experience or recent graduation from a college-approved phlebotomy program.
Upon hire, provide a hard copy of a high school diploma or equivalency and/or transcripts, and proof of education as stated in CLIA guidelines.
Basic computer knowledge.

Nice To Haves

EKG experience or recent graduation from a college-approved EKG program.
Previous laboratory experience.

Responsibilities

Perform waived and moderate-complexity testing accurately and efficiently under the supervision of a Satellite Lab Tech, CLS, or Tech Supervisor, following laboratory procedures.
Perform diagnostic and analytic testing of specimens; interpret, document, and report results to providers.
Perform quality control and maintenance, troubleshoot, and verify instrument accuracy.
Perform EKG procedures for outpatient and preoperative patients and convenient-care inpatients.
Coordinate with main laboratory staff, other CC departments, nurses, and providers to support patient care.
Work at more than one Satellite location when required, participate in holiday and weekend rotation, and share on-call duty.
Coordinate with laboratory personnel to prioritize testing and complete assigned work.
Identify and solve problems using appropriate resources, consulting a supervisor, manager, pathologist, or coworkers when appropriate.
Follow JCAHO National Patient Safety goals for patient identification and handwashing.
Perform phlebotomy and other specimen collections according to age-related standards, provide post-phlebotomy care, and identify when a patient needs medical assistance and call a code as appropriate.
Understand and perform system quality-control and quality-assurance assays.
Use reagents and supplies cost-effectively.
Respond to customer calls professionally and courteously, and accurately communicate test results by telephone to appropriate individuals.