Immediate Care Center Patient Flow Coordinator RN - Casual Per-Diem

Northwestern Memorial Healthcare•St. Charles, IL

1d•$41 - $65•Onsite

About The Position

The Patient Flow Coordinator, RN (PFC, RN) is a skilled professional nurse who provides direct patient care and consultation using specialized clinical knowledge and skills. The role promotes holistic care, customer service, and effective communication among patients and the healthcare team. The coordinator works autonomously within guidelines established by ICC medical leadership and in a fast-paced environment. The position is performed at designated Northwestern Medicine Immediate Care Center locations and requires in-clinic orientation. Shifts are 12 hours and include weekend and holiday requirements.

Requirements

Bachelor of Science in Nursing (BSN).
Current Registered Nurse license issued by the State of Illinois.
BLS certification.
At least two years of RN experience.
Ability to function independently and as part of the ICC team.
Excellent multitasking skills in a fast-paced environment.
Excellent critical-thinking skills and a high tolerance for ambiguity.
Ability to respond effectively to changes in ICC workflow due to volume, new technology, staffing, volume control, or closures.

Nice To Haves

At least three years of experience in an emergency department or urgent care setting.
National certification in a specialty area, such as CEN, TCRN, or Ambulatory Care.
Proficiency with the Epic electronic charting system.

Responsibilities

Maintain a safe and clean work environment, ensure compliance with OSHA regulations, report deficiencies to a supervisor, assist with correcting deficiencies, and oversee appropriate care of medical equipment.
Assess each patient's chief complaint and needs using the nursing process; consult with physicians and other healthcare providers; document assessments clearly and completely; protect patient confidentiality and follow medical-information release protocols.
Independently perform routine nursing duties, including phlebotomy, medication administration, vital-sign measurement, and laboratory specimen preparation.
Interpret abnormalities detected in tests and procedures, take appropriate remedial action, and document interventions in the patient medical record.
Collaborate with clinical and administrative departments to coordinate patient care and communicate with outside agencies or facilities as appropriate.
Triage and prioritize incoming telephone calls and results; communicate results and plans of care to patients by phone or MyChart according to department procedures; document assessments.
Manage urgent and emergent medical situations according to organizational protocols, including medical emergencies and cardiac arrests; obtain and operate emergency equipment as required.
Serve as a resource for staff and physicians in daily problem solving and decision-making, proactively address patient-care needs, and delegate tasks according to Illinois law and organizational protocols.
Comply with patient-care policies and procedures, recommend improvements to management, and ensure new policies and procedures are implemented in a timely manner.
Initiate and coordinate patient education, ensuring patients understand materials and can demonstrate procedures when applicable.
Support team members as a resource and role model by providing feedback and assisting with clinical education.
Perform other duties as assigned.