Per Diem Patient Care Coordinator

UnitedHealth Group•Lenexa, KS

5d•$18 - $32•Remote

About The Position

Optum Infusion Pharmacy has an immediate opening for a friendly, patient focused and detail-oriented Patient Care Coordinator to join our team. The primary role of the Patient Care Coordinator on the National Start of Care Nursing Team is to provide nursing coordination for infusion services for all Optum Infusion Pharmacy patients, coordinating the daily activities of referral, intake, staff/agency assignment and patient management. The Patient Care Coordinator works cooperatively with all members of the care team to support the vision and mission of the organization and deliver excellent customer service. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

6+ months of customer service or healthcare related experience
Intermediate level of computer proficiency including Microsoft Office Word, Excel and Outlook and multiple web applications
Must be 18 years of age OR older
Ability to work independently and as a team, and maintain good judgment and accountability
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

1+ years of experience working in a front office medical position performing duties such as scheduling appointments, checking patients in/out and maintaining medical records
Knowledge of EMR software

Responsibilities

Receives and executes the initial patient intake process to assure that patient verification and ongoing scheduling of nursing services occur in a timely manner
Assures timely communication with other company personnel, and outside providers, especially Optum nursing and other agencies, to assure the quality and continuity of patient care
Answer telephone calls promptly and courteously
Ability to establish and maintain positive clinical rapport with all patients and their families, representing Optum Infusion Pharmacy including working directly with patients and their families, maintain contact as per company policy and protocol
Communicates coordination of care with alternate providers (AIS, hospice) and documents communication
Completes all required patient care documentation and reports accurately and in a timely manner, according to internal and external regulatory requirements
Tracks schedule of visits
Assists with staffing patient visits to subcontracted home health agencies, including sending/retrieving all required documentation for patient management
Collaborative relationships involving agencies delivering services on behalf of/or in conjunction with Optum Infusion Pharmacy, including nursing agencies in a contracted relationship, patient, families, significant caregivers, and other healthcare team members
Verifies appropriate nursing visit authorization is obtained
Verifies patient demographics during the visit scheduling process
Participates in staff meetings with nursing and pharmacy
Maintain all mandatory education required upon hire and annually per policy
Always represents self in a professional and ethical manner, while representing Optum Infusion Pharmacy, complying with all applicable company policies and procedures
Perform other related duties and assignments as required