Patient Service Coordinator - Urgent Care (Per Diem)

Hartford HealthCare Medical Group•Norwalk, CT

11d•Onsite

About The Position

This role provides coverage at 11 Urgent Care offices bringing variety to your workday and the chance to collaborate across multiple teams and communities. Patient Service Coordinators are responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Facilitates communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. Responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Requirements

High school diploma/GED equivalent, OR a minimum of 2 years customer service experience
1 Year customer service experience in a fast-paced medical office
EPIC experience

Responsibilities

Greeting patients
Answering routine questions
Registering patients
Maintaining records and accounts
Facilitating communication between patients and healthcare providers
Ensuring efficient office operations
Scheduling appointments
Responding to incoming correspondence from patients, caregivers, and healthcare providers