Clinical Support Tech - Immediate Care Casual, Per-Diem

Northwestern Memorial Healthcare•St. Charles, IL

19h

About The Position

The Clinical Support Tech - Satellite supports Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. The role involves phlebotomy and other specimen collection, specimen processing, computer activities, and responding to customer requests. The technician performs waived and moderate-complexity testing under supervision, performs and reports diagnostic testing, maintains and troubleshoots instruments, and carries out EKG procedures. The role may require work at multiple satellite locations, holiday and weekend rotation, and shared on-call duty.

Requirements

Phlebotomy experience or graduation from a college-approved phlebotomy program.
Upon hire, provide a hard copy of a high school diploma or equivalency and/or transcripts.
Provide proof of education as stated in CLIA guidelines.
Basic computer knowledge.

Nice To Haves

EKG experience or graduation from a college-approved EKG program.
Previous laboratory experience.

Responsibilities

Perform waived and moderate-complexity testing accurately and efficiently under the supervision of a Satellite Lab Tech, CLS, or Tech Supervisor.
Follow laboratory procedures and perform basic laboratory functions.
Perform diagnostic and analytic testing of specimens; interpret, document, and report results to providers.
Perform quality control and maintenance, troubleshoot instruments, and verify instrument accuracy.
Perform EKG procedures for outpatient and preoperative patients and convenient-care inpatients.
Coordinate with main laboratory staff, other CC departments, nurses, and providers to support patient care.
Work at more than one Satellite location as needed, participate in holiday and weekend rotation, and share on-call duty with facility colleagues.
Partner with laboratory personnel to prioritize tests and complete work.
Identify and solve problems using appropriate resources, with assistance from a supervisor, manager, pathologist, or coworkers as appropriate.
Follow JCAHO National Patient Safety goals for two patient identifiers and handwashing.
Perform phlebotomy and other specimen collections according to age-related standards and provide appropriate post-phlebotomy care.
Recognize when patients need medical assistance and call a code as appropriate.
Understand and perform system quality-control and quality-assurance assays.
Use reagents and supplies cost-effectively.
Respond to customer calls professionally and courteously.
Accurately report test results by telephone to appropriate individuals.