Patient Financial Services Representative Sterling
About The Position
The Patient Financial Services Representative coordinates patient flow by answering phones, scheduling appointments, registering patients and insurance information, obtaining required signatures, verifying insurance coverage, validating referrals and authorizations, collecting patient liability, and providing financial guidance. The role supports reimbursement efforts, accurately posts payments and charges at the point of service, and releases information in accordance with organizational and compliance policies. The position begins in the call center, supporting incoming patient calls and questions and providing scheduling assistance. It may offer the opportunity to progress to a front desk role, with responsibilities including patient check-in, updating demographics, insurance verification, payment collection, appointment scheduling, returning calls, and communicating with clinical staff. The role works independently under regular supervision in a fast-paced, high-volume environment and requires sound judgment to prioritize work and support timely patient care. The position is based at 615 Fairhurst St. in Sterling, Colorado. The schedule is Monday through Friday, traditionally in eight-hour shifts, with shifts varying between 7 a.m. and 7 p.m. Some flexibility is required, and a rotating 8 a.m. to noon shift is required. The recruiter will discuss schedule details during the interview.
Requirements
- High school diploma, GED, or equivalent working knowledge.
- At least one or more years of work experience involving knowledge of patient financial services, financial or collection services, or insurance industry processes.
- Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
- Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
- Strong knowledge of common office software, including word processing, spreadsheet, and database software.
Nice To Haves
- Experience with the company’s systems and processes.
- Previous cash collections experience.
- Additional related education and/or experience.
Responsibilities
- Answer phones and respond to patient concerns by phone, email, and in person.
- Schedule patient appointments and procedures, confirm appointments as needed, and help ensure patients are prepared for visits.
- Register and check in patients, enter data, provide intake information and forms, obtain required signatures, and generate population health summaries.
- Verify insurance eligibility and benefits, document verification, and assist with obtaining or validating pre-certifications, referrals, and authorizations.
- Calculate and collect patient liability, explain financial policies, and provide information about alternative payment arrangements and available resources.
- Enter payments and charges, reconcile them accurately and promptly, balance the cash drawer at the beginning and end of the day, and prepare bank deposits with required paperwork.
- Coordinate patient flow and communicate with patients, families, physician office staff, payors, care teams, management, centralized services, and HIMS.
- Respond to requests for patient medical records in accordance with company procedures and applicable state and federal laws.
- Provide patient-flow support such as escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
- Prioritize work independently in a fast-paced, multitasking environment while retaining and applying changing payor information.
Benefits
- Customer-focused and friendly work environment.
- Career growth opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
