Patient Financial Services Representative

REVCO SOLUTIONS • DeWitt Charter Township, MI

96d • Onsite

About The Position

Revco Solutions is seeking a motivated Patient Financial Services Representative to assist patients with understanding their accounts and resolving balances. The role is part of a high-energy healthcare call center and focuses on providing patient-centered support and outstanding customer service. The position is described as on-site, with hybrid in-office and work-from-home opportunities also mentioned. Pay is $16 per hour plus an incentive program, including a monthly bonus.

Requirements

• High school diploma or equivalent.
• Proficiency in basic computer applications and ability to learn new software quickly.
• Excellent verbal and written communication skills, with a compassionate, patient-centered approach.
• Strong problem-solving skills and ability to handle challenging situations with empathy and professionalism.
• Ability to multitask, navigate computer systems efficiently, and type accurately.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail.

Responsibilities

• Answer inbound calls from patients and address inquiries, concerns, and requests with empathy and professionalism.
• Assist patients with insurance inquiries, claims, and billing matters.
• Provide information about medical procedures, services, and general healthcare inquiries.
• Document patient interactions and update relevant systems according to established guidelines.
• Help patients understand their accounts and work with them to resolve balances.

Benefits

• Medical, dental, vision, life, and disability coverage.
• 401(k) savings plan with company match.
• Paid time off (PTO).
• Paid holidays.
• Monthly bonus plan.
• Hybrid in-office and work-from-home opportunities.
• Performance-based incentive program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED