Patient Financial Services Representative

REVCO SOLUTIONS•Durham, NC

96d•Onsite

About The Position

Revco Solutions is seeking a motivated Patient Financial Services Representative to join its healthcare call center team. The role assists patients in understanding their accounts and resolving balances, while providing support and guidance with empathy and professionalism. The position is described as on-site, with hybrid in-office/work-from-home opportunities also mentioned. Compensation is $16 per hour plus a performance-based incentive program, including a monthly bonus.

Requirements

High school diploma or equivalent.
Proficiency in basic computer applications and ability to learn new software quickly.
Excellent verbal and written communication skills, with a compassionate and patient-centered approach.
Strong problem-solving skills and ability to handle challenging situations with empathy and professionalism.
Ability to multitask, navigate computer systems efficiently, and type accurately.
Empathy, compassion, and a genuine desire to help others.
Strong attention to detail.

Responsibilities

Answer inbound calls from patients and respond to inquiries, concerns, and requests with empathy and professionalism.
Assist patients with insurance inquiries, claims, and billing matters.
Provide information about medical procedures, services, and general healthcare inquiries.
Document patient interactions and update relevant systems according to established guidelines.
Help patients understand their accounts and work with them to resolve balances.