Patient Financial Services Representative
About The Position
Cherry County Hospital & Clinic is seeking a Patient Financial Services Representative to join its Business Office team. The role supports patients and helps ensure accurate and timely billing, insurance claims, payments, and account management. The representative processes electronic claims, posts payments and adjustments, reviews claims, follows up on balances, answers patient billing questions, obtains insurance information and pre-authorizations, prepares financial documents, maintains patient account records, and assists with audits and revenue cycle reporting. The position requires maintaining patient confidentiality and complying with HIPAA and applicable billing regulations.
Requirements
- High school diploma required.
- Experience using Microsoft Word, Excel, Windows, and other computer systems.
- Strong communication, organizational, and customer service skills.
- Ability to handle confidential information with professionalism and discretion.
- Ability to work accurately in a busy office environment with frequent interruptions.
- Knowledge of collection laws, third-party reimbursement, and basic hospital accounting.
Nice To Haves
- 1–3 years of customer service and/or business office experience, preferably in a medical setting.
- Knowledge of medical billing, insurance reimbursement, collections, or hospital accounting.
Responsibilities
- Process and submit electronic insurance claims to third-party payers.
- Post payments and adjustments accurately to patient accounts.
- Review claims for accuracy and resolve billing errors.
- Follow up on outstanding patient and insurance balances.
- Respond to patient questions regarding bills, insurance claims, and payment options.
- Obtain insurance information and pre-authorizations when required.
- Prepare itemized bills, refunds, deposits, and related financial documentation.
- Work with patients regarding outstanding balances and payment arrangements.
- Maintain accurate and complete patient account documentation.
- Assist with audits, record reviews, and revenue cycle reporting.
- Maintain patient confidentiality and comply with HIPAA and applicable billing regulations.
- Perform other duties as assigned.
Benefits
- Health insurance with co-pay or HSA plan options and 100% coverage for the employee.
- Dental insurance with 100% coverage for the employee.
- Vision insurance with 100% coverage for the employee.
- $50,000 group life insurance with AD&D.
- Long-term disability with 100% coverage for the employee.
- Medical and dependent care flexible spending accounts.
- Health savings account with employer contribution.
- Supplemental insurance options, including short-term disability, supplemental life and AD&D, critical illness, hospital indemnity, and accident coverage.
- 457 retirement plan with pre-tax and Roth options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
