Patient Financial Navigator

Allina Health System • Minneapolis, MN

4d • Hybrid

About The Position

The Patient Financial Navigator (PFN) works within Allina Health Cancer Institute and performs core patient financial navigation duties, with an added focus on uninsured patients. The role joins a team of seven other PFNs and helps patients understand health coverage and access manufacturer copay assistance, foundation assistance programs, free drug options, and other available support to ease the financial burden of cancer treatment. The navigator also helps uninsured patients explore options and coordinate assistance where possible.

The position assists patients and families in accessing financial resources by evaluating their financial situations in accordance with regulatory requirements and maintaining confidentiality and dignity. It determines eligibility for financial assistance or other payer and assistance sources, helps patients enroll in available government programs, and uses knowledge of medical terminology, treatment processes, payment alternatives, grants, and assistance programs to educate and support patients facing costly treatments or extended care.

Requirements

• At least 2 years of healthcare customer service, revenue cycle, or healthcare insurance experience.

Nice To Haves

• Associate's or vocational degree in a healthcare- or business-related area of study.
• Bachelor's degree in a healthcare- or business-related area of study.
• Patient Accounts or Patient Access experience.
• Financial counseling experience.
• Experience with clinic or hospital patient guarantor accounts, billing, insurance, and charity care or financial discount programs.

Responsibilities

• Screen newly diagnosed patients to identify those who may benefit from financial navigation services.
• Meet with patients to discuss insurance status, benefits coverage related to expected treatment plans, and estimated treatment costs.
• Evaluate patients’ eligibility for financial and copay assistance programs.
• Coordinate completion of materials related to patient financial assistance programs.
• Serve as a liaison among patients, medical teams, and assistance programs.
• Ensure demographic, insurance, and eligibility information is up to date.
• Identify and evaluate ways to optimize patients’ health insurance benefits.
• Screen and regularly monitor patients for risk of financial toxicity.
• Assess the need for referrals to social work, financial counseling, or outside agencies.
• Educate colleagues and patient financial service representatives about patient financial navigation services.
• Track and report key metrics to support review of the financial navigation program’s success.
• Maintain knowledge necessary to perform assigned duties through internal and external educational opportunities.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits for navigating the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed