Patient Financial Navigator

Allina Health • Minneapolis, MN

6d • $25 - $34 • Hybrid

About The Position

The Patient Financial Navigator (PFN) works within the Allina Health Cancer Institute and helps patients and families access financial resources for cancer treatment. The role includes core patient financial navigation duties and a subspecialty focus on uninsured patients. The navigator educates patients about health coverage and treatment costs, helps secure manufacturer copay assistance, foundation assistance, and free-drug options, and helps uninsured patients explore available options and coordinate assistance where possible.

The PFN evaluates patients’ financial situations in accordance with regulatory requirements while maintaining confidentiality and dignity. The role requires knowledge of medical terminology, treatment processes, payment alternatives, grants, assistance programs, and other resources to educate and support patients facing costly treatment or extended medical care. The position is a 1.0 FTE hybrid role, working an 8-hour day shift, 40 hours per week, with no weekends.

Requirements

• At least 2 years of healthcare customer service, revenue cycle, or healthcare insurance experience.

Nice To Haves

• Associate’s or vocational degree in a healthcare- or business-related area of study.
• Bachelor’s degree in a healthcare- or business-related area of study.
• Patient Accounts or Patient Access experience.
• Financial counseling experience.
• Experience with clinic or hospital settings, patient guarantor accounts, billing, insurance, and charity care or financial discount programs.

Responsibilities

• Screen newly diagnosed patients to identify those who may benefit from financial navigation services.
• Meet with patients to discuss insurance status, benefits coverage in relation to their expected treatment plan, and estimated treatment costs.
• Evaluate patient qualifications for financial and copay assistance programs.
• Coordinate completion of patient financial assistance program materials and serve as liaison among patients, the medical team, and assistance programs.
• Keep demographic, insurance, and eligibility information current; identify ways to optimize patients’ health insurance benefits.
• Screen and regularly monitor patients for risk of financial toxicity.
• Assess the need for referral to social work, financial counseling, or outside agencies.
• Educate colleagues and patient financial service representatives about patient financial navigation services.
• Track and report key metrics to support review of the financial navigation program’s success.
• Maintain knowledge needed to perform assigned duties through internal and external educational opportunities.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, dedicated well-being navigators, and well-being programs, activities, resources, coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed