Patient Financial Coordinator, WCI Business Clinic Office, FT,10:30A-7P
About The Position
The incumbent will help patients understand their financial responsibility by providing access to a variety of financial resources, via telephone, in-person, or bedside. Evaluates the financial situation of uninsured or underinsured cases and determines eligibility for financial assistance or payment options. Negotiates/collects deposits from insured patients (copayments, deductibles, and co-insurance), securing maximum patient reimbursement, and updating accounts accordingly. This incumbent will be responsible for meeting individual/departmental collection goals. Acts as a liaison between patients, their insurance company, and departments rendering service to maximize communication and productivity.
Requirements
- High School, Cert, GED, Trn, Exper.
- A minimum of 2 years collection experience.
- Complete and successfully pass the Patient Access training course.
- Ability to multitask and work under pressure while still meeting stringent deadlines and maintaining focus on department goals.
- Math and analytical skills.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills (verbal and written).
- Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
Nice To Haves
- Associates Degree.
- CHAA Certification.
- Knowledge and understanding of medical and insurance terminology, insurance contracts, authorizations/pre-certifications, ICD-10, and CPT codes.
- Knowledge of components of the UB-04 form.
- Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA.
- Knowledge of Medicare coverage structure, including medical necessity compliance guidelines.
- Bilingual English, Spanish/Creole preferred.
Responsibilities
- Help patients understand their financial responsibility by providing access to a variety of financial resources, via telephone, in-person, or bedside.
- Evaluate the financial situation of uninsured or underinsured cases and determine eligibility for financial assistance or payment options.
- Negotiate/collect deposits from insured patients (copayments, deductibles, and co-insurance), securing maximum patient reimbursement, and updating accounts accordingly.
- Meet individual/departmental collection goals.
- Act as a liaison between patients, their insurance company, and departments rendering service to maximize communication and productivity.
Benefits
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
