Patient Financial Advisor

Citizens Health • Colby, KS

9d • Onsite

About The Position

Citizens Health is recruiting a Financial Counselor to work full-time in our Financial Services department. Our Mission: Enhancing the lives of those we serve. About Us : Citizens Health is a community based, private, not-for-profit organization. It is comprised of: Citizens Medical Center - a 25 bed critical access hospital Family Center for Health Care - an outpatient rural health clinic Prairie Senior - a skilled nursing facility Citizens Clubhouse - an onsite childcare center that cares for children 6 weeks to school age for our workforce Citizens Medical Equipment - our durable medical equipment business Palace Drug Store - our outpatient pharmacy We strive to be progressive, dependable and knowledgeable, while providing compassionate, evidence-based care to the residents of northwest Kansas. Location: 100 E College Ave, Colby, Kansas Position Information: The Patient Financial Advisor is responsible for assisting patients with financial matters related to their medical care. This includes explaining medical bills, verifying insurance coverage, setting up payment plans, and guiding patients through financial assistance programs. They ensure compliance with healthcare regulations, advocate for patients in billing disputes, and work closely with internal departments to maintain accurate financial records.

Requirements

• High school diploma or GED required.
• 1-2 years of experience in patient financial services, healthcare billing, insurance verification, or a related field required.
• Knowledge of medical billing, insurance claims processing, and financial assistance programs
• Experience in a customer service role, with the ability to handle high-volume patient interactions across multiple platforms.
• Strong understanding of HIPAA and other healthcare laws and regulations

Nice To Haves

• Self-starter who takes initiative, is open minded and a team player
• Maintain a positive attitude with good energy
• Create a positive, supportive working atmosphere
• Display integrity and accountability
• Accept and respond to constructive criticism and suggestions and strives for self-improvement
• Adhere to organization policies and procedures
• Arrive at work on time and when scheduled
• Demonstrate flexibility, initiative and ingenuity in performing job tasks
• Demonstrate professional conduct and maintains professional appearance
• Demonstrate behavior that reflects the image of the institution
• Knowledge of common safety hazards and precautions to establish a safe work environment

Responsibilities

• Assist patients with financial assistance programs
• Monitor and follow up on outstanding balances.
• Explain medical bills and insurance coverage.
• Advocate for patients with insurance and billing disputes.
• Set up and manage payment plans.
• Manage multiple communication channels simultaneously.

Benefits

• Medical, dental and vision insurance available
• Pre-Tax and Roth Contributions
• Automatic 6% salary deferral upon employment
• Regular and matching contributions after one-year and 1,000 hours worked
• Provides Life, Accidental Death and Dismemberment Insurance
• Full-time coverage - equal to two times employees annual income
• Part-time coverage - one-time annual income
• Differential and Certification Pay
• Eligible employees receive shift, weekend and holiday differential pay
• Paid time off
• On-site child care services
• Funeral leave
• Health Savings Account
• Dependent, Medical and Limited Purpose Flexible Spending Accounts
• The Standard Group Insurance
• Discounted membership rate for MASA

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED