Patient Financial Advisor
About The Position
Citizens Health is recruiting a Financial Counselor to work full-time in our Financial Services department. Our Mission: Enhancing the lives of those we serve. About Us: Citizens Health is a community based, private, not-for-profit organization. It is comprised of: Citizens Medical Center - a 25 bed critical access hospital, Family Center for Health Care - an outpatient rural health clinic, Prairie Senior - a skilled nursing facility, Citizens Clubhouse - an onsite childcare center that cares for children 6 weeks to school age for our workforce, Citizens Medical Equipment - our durable medical equipment business, Palace Drug Store - our outpatient pharmacy. We strive to be progressive, dependable and knowledgeable, while providing compassionate, evidence-based care to the residents of northwest Kansas.
Requirements
- High school diploma or GED required.
- 1-2 years of experience in patient financial services, healthcare billing, insurance verification, or a related field required.
- Knowledge of medical billing, insurance claims processing, and financial assistance programs
- Experience in a customer service role, with the ability to handle high-volume patient interactions across multiple platforms.
- Strong understanding of HIPAA and other healthcare laws and regulations
- Self-starter who takes initiative, is open minded and a team player
- Maintain a positive attitude with good energy
- Create a positive, supportive working atmosphere
- Display integrity and accountability
- Accept and respond to constructive criticism and suggestions and strives for self-improvement
- Adhere to organization policies and procedures
- Arrive at work on time and when scheduled
- Demonstrate flexibility, initiative and ingenuity in performing job tasks
- Demonstrate professional conduct and maintains professional appearance
- Demonstrate behavior that reflects the image of the institution
- Knowledge of common safety hazards and precautions to establish a safe work environment
Responsibilities
- Assist patients with financial assistance programs
- Monitor and follow up on outstanding balances.
- Explain medical bills and insurance coverage.
- Advocate for patients with insurance and billing disputes.
- Set up and manage payment plans.
- Manage multiple communication channels simultaneously.
Benefits
- Medical, dental and vision insurance available
- Pre-Tax and Roth Contributions
- Automatic 6% salary deferral upon employment
- Regular and matching contributions after one-year and 1,000 hours worked
- Provides Life, Accidental Death and Dismemberment Insurance
- Full-time coverage - equal to two times employees annual income
- Part-time coverage - one-time annual income
- Differential and Certification Pay
- Eligible employees receive shift, weekend and holiday differential pay
- Paid time off
- On-site child care services
- Funeral leave
- Health Savings Account
- Dependent, Medical and Limited Purpose Flexible Spending Accounts
- The Standard Group Insurance
- Discounted membership rate for MASA
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
