Patient Finance Representative-Family Practice Group Business Office

Baptist • Memphis, TN

1d

About The Position

The Patient Finance Representative researches and resolves accounts with credit balances and refund requests, and posts refunds and recoupments. The role identifies trends in credit balance reports and communicates and provides education about those trends. It requires an understanding of the revenue cycle, the responsibilities and goals of each area, and how those areas affect the revenue cycle. The representative maintains knowledge of Business Office policies and procedures, completes assigned goals, and performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• Detail-oriented, analytical, and able to problem-solve.
• Excellent written and oral communication skills.
• Working knowledge of Microsoft Word and Excel or equivalent.

Responsibilities

• Research and resolve all refund requests.
• Research and resolve accounts that are in a credit balance status.
• Post refunds and recoupments.
• Identify trends in credit balance reports and provide communication and education about them.
• Maintain knowledge of Business Office policies and procedures.
• Complete assigned goals.
• Perform other duties as assigned.
• Understand the revenue cycle and how the responsibilities and goals of each area affect it.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED