Full-Time Patient & Family Concierge - Procedural Cardiology/Heart Failure (4D/5D)

UPMC • Pittsburgh, PA

1d • Onsite

About The Position

UPMC Shadyside is hiring a full-time Patient & Family Concierge for its Procedural Cardiology/Heart Failure unit, 4D/5D. The Concierge provides compassionate general support to patients, families, and visitors throughout their hospital stay, helping ensure a high-quality experience for patients, visitors, and staff. Duties include coordinating destinations, supporting environmental and dietary services, transporting patients and other items, and managing supplies and equipment.

Units 4D and 5D are medical cardiology units, each with 18 telemetry beds in private rooms. They care for patients with conditions and needs including heart failure, pulmonary arterial hypertension, peripheral vascular disease, cardiac rhythm disturbances, cardiac catheterization, post-pacemaker or ICD placement, and preparation for heart transplant or LVAD placement. Nursing staff may determine step-down status care. The unit culture emphasizes patient education, lifestyle changes that positively affect heart disease, and promotion of home care. The team includes physicians, APPs, and unit staff.

Requirements

• Must have the desire, drive, and compassion to provide an exceptional patient and family experience at all times.
• High school diploma, active enrollment in a high school or GED program, or one year of previous job experience in lieu of a high school diploma or GED.
• Ability to follow written and verbal instructions.

Nice To Haves

• Previous experience in health care or customer service is a plus, but not required.

Responsibilities

• Welcome patients and families, guide them to destinations, provide information while respecting confidentiality, assist with parking, issue courtesy discounts and passes, provide scooters as needed, and track patient belongings upon admission.
• Clean and organize assigned areas, including patient rooms and public spaces; follow cleaning procedures; replenish supplies; and report maintenance issues.
• Assemble and serve meals according to dietary orders, maintain food safety, operate food service equipment, and deliver meal trays and nourishments while following sanitation and safety guidelines.
• Safely transport patients, equipment, and lab specimens; disinfect equipment; record data; report issues; and request equipment repairs as needed.
• Order, organize, and deliver supplies and equipment; maintain stock and temperature logs; check expiration dates; and monitor inventory.
• Answer phones and respond to call lights; interact with patients; round regularly; distribute care plans; prompt mobility; maintain resources; and follow hygiene and infection control protocols.
• Follow reporting procedures and UPMC values, and perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED