Full-Time Patient & Family Concierge, Senior

UPMC•Pittsburgh, PA

5d•Onsite

About The Position

The Patient & Family Concierge, Senior performs primarily administrative duties in a hospital unit, supporting department operations and the patient experience. Responsibilities include answering and transferring calls, printing reports, entering and communicating physician orders, distributing mail, checking crash carts, coordinating tests, procedures, and transports, maintaining patient charts, completing admissions, discharges, and transfers in the electronic health record, updating bedboards, and arranging equipment support. The position also performs secondary Patient & Family Concierge duties as needed. These may include greeting and directing guests, cleaning assigned areas, transporting patients and equipment, ordering and organizing supplies, responding to call lights, rounding hourly, distributing care plans, performing audits, and updating bulletin boards. All competencies must be achieved. Duties described are not exhaustive.

Requirements

High school diploma or one year of previous job experience in lieu of a high school diploma or GED.
Six months of experience as a Patient & Family Concierge or equivalent.
Demonstrated competency in all responsibilities of the Patient & Family Concierge role.
Desire, drive, and compassion to provide an exceptional patient and family experience at all times.
Completion of one annual contribution from the listed options: hospital or department committee participation, participation in a departmental project, peer interviewing, or onboarding/precepting other experienced Concierges.
Ability to follow written and verbal instructions.
Act 34 clearance.

Responsibilities

Answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; and assign Responder 5 devices and phones.
Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
Complete patient admissions, discharges, and transfers through the electronic health record.
Update bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.
Greet and assist hospital guests and provide directions and information.
Use computers to access patient information while maintaining confidentiality.
Clean assigned areas, remove trash, make beds, maintain cleanliness, and report issues to a supervisor.
Safely transport patients and equipment, deliver supplies, record transportation data, and report activities to the manager.
Order and organize supplies, maintain inventory, check expiration dates, and monitor and stock patient and supply areas.
Respond to call lights, assist patients, round hourly, distribute care plans, perform audits, update bulletin boards, and follow mandatory reporting procedures.