Full-Time Patient & Family Concierge, Senior

UPMC•Pittsburgh, PA

2d•Onsite

About The Position

The Senior Patient & Family Concierge primarily performs administrative duties in the 3 Main Acute Care department at UPMC Passavant. The role supports patient care operations and the patient and family experience by handling department tasks, coordinating patient activities, maintaining records, and assisting with equipment and unit communications. The position also carries secondary Patient & Family Concierge duties, which may include guest assistance, environmental services, patient and equipment transport, supply management, and patient care support. All competencies must be achieved. The listed duties describe the general nature and level of the work and are not exhaustive. Shifts include daylight, evening, weekend, and holiday hours, which vary by unit. Title and salary are based on education and experience.

Requirements

High school diploma, or one year of previous job experience in lieu of a high school diploma or GED.
Six months of experience as a Patient & Family Concierge or equivalent.
Demonstrated competency in all responsibilities of the Patient & Family Concierge role.
Desire, drive, and compassion to provide an exceptional patient and family experience at all times.
Ability to follow written and verbal instructions.
Completion of one annual contribution through hospital or department committee participation, participation in a departmental project, serving as a peer interviewer, or onboarding/precepting other Experience Concierges.
Act 34 clearance.

Responsibilities

Answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; and assign Responder 5 devices and phones.
Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
Complete patient admissions, discharges, and transfers through the electronic health record.
Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.
Greet and assist hospital guests and provide directions and information.
Use computers to access patient information while respecting confidentiality.
Clean assigned areas, remove trash, make beds, ensure cleanliness, and report issues to the supervisor.
Safely transport patients and equipment, deliver supplies, record transportation data, and report activities to the manager.
Order and organize supplies, maintain inventory and check expiration dates, and monitor and stock patient and supply areas.
Respond to call lights and assist patients, round hourly, distribute care plans, perform audits, update bulletin boards, and follow mandatory reporting procedures.