Full-Time Patient & Family Concierge, Senior

UPMC•Pittsburgh, PA

2d•Onsite

About The Position

The Patient & Family Concierge, Senior performs primarily administrative duties for the 4 Pavilion Stepdown Unit at UPMC Passavant, supporting patient care operations and the patient and family experience. The role handles department communications and records, coordinates tests, procedures, and transportation, processes admissions, discharges, and transfers in the electronic health record, and helps maintain equipment and supplies. The role also performs secondary Patient & Family Concierge duties, which may include greeting and directing guests, cleaning and maintaining assigned areas, transporting patients and equipment, managing supplies and inventory, and providing patient care support. All competencies must be achieved. The listed duties describe the general nature and level of the work and are not exhaustive.

Requirements

High school diploma or one year of previous job experience in lieu of a high school diploma or GED.
Six months of experience as a Patient & Family Concierge or equivalent.
Demonstrated competency in all responsibilities of the Patient & Family Concierge role.
Ability to follow written and verbal instructions.
Desire, drive, and compassion to provide an exceptional patient and family experience at all times.
Completion of one annual contribution through hospital or department committee participation, participation in a departmental project, serving as a peer interviewer, or onboarding/precepting other experienced Concierges.
Act 34 clearance.

Responsibilities

Answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; and assign Responder 5 devices and phones.
Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
Complete patient admissions, discharges, and transfers through the electronic health record.
Update Bedboards and communicate changes; place work orders or contact Biotronics about equipment issues.
Greet and assist hospital guests, provide directions and information, and use computers for patient information while maintaining confidentiality.
Clean assigned areas, remove trash, make beds, maintain cleanliness, and report issues to the supervisor.
Safely transport patients and equipment, deliver supplies, record transportation data, and report activities to the manager.
Order and organize supplies, maintain inventory and check expiration dates, and monitor and stock patient and supply areas.
Respond to call lights, assist patients, round hourly, distribute care plans, perform audits, update bulletin boards, and follow mandatory reporting procedures.