Full-Time Patient & Family Concierge - Cardiothoracic ICU
About The Position
UPMC Shadyside is hiring a full-time Patient & Family Concierge to join the Cardiothoracic ICU team. The Concierge provides compassionate general support to patients, families, visitors, and staff throughout the hospital stay, helping ensure a high-quality experience. Duties span destination coordination, environmental services, dietary needs, patient transportation, and management of supplies and equipment. The Cardiothoracic ICU at Presbyterian is a 20-bed critical care facility specializing in care for adult and geriatric patients recovering from open heart surgery, heart and/or lung transplant, thoracic surgery, and vascular surgery. Surgical teams work collaboratively in a multidisciplinary approach to patient management.
Requirements
- Desire, drive, and compassion to provide an exceptional patient and family experience.
- High school diploma, active enrollment in a high school or GED program, or one year of previous job experience in lieu of a high school diploma/GED.
- Ability to follow written and verbal instructions.
- Act 34 clearance.
Nice To Haves
- Previous experience in health care or customer service is a plus but is not required.
Responsibilities
- Welcome patients and families, guide them to destinations, provide information while respecting confidentiality, assist with parking, issue courtesy discounts and passes, provide scooters as needed, and track patient belongings upon admission.
- Clean and organize assigned areas, including patient rooms and public spaces; follow cleaning procedures, replenish supplies, and report maintenance issues.
- Assemble and serve meals according to dietary orders, maintain food safety, operate food service equipment, and deliver meal trays and nourishments while following sanitation and safety guidelines.
- Safely transport patients, equipment, and lab specimens between areas; disinfect equipment, record data, report issues, and request equipment repairs as needed.
- Order, organize, and deliver supplies and equipment; maintain stock and temperature logs, check expiration dates, and monitor inventory.
- Answer phones, respond to call lights, interact with patients, round regularly, distribute care plans, prompt mobility, and maintain resources.
- Follow hygiene and infection control protocols, adhere to reporting procedures and UPMC values, and perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
