Patient Experience Specialist

ProgressiveHealth•Princeton, IN

22h

About The Position

ProgressiveHealth, LLC is seeking an outgoing, customer service-driven Patient Experience Specialist to provide front-office support in a therapy office delivering patient-care services to team members at a large automotive manufacturing facility. The role offers an opportunity to gain healthcare industry experience within a growing, supportive, and innovative organization. The position is part-time, scheduled Monday through Friday from 7 p.m. to 11 p.m. Hours and days may be flexible. The specialist supports clinic operations, patient scheduling and registration, referral coordination, insurance verification, patient education, and telephone communications. Additional clinic-related duties may be assigned by the Manager as business needs require.

Requirements

High school diploma or GED.
At least one year of related experience and/or training.
Ability to stand, walk, and sit throughout the entire assigned shift.
Professional written and verbal communication skills.
Strong computer skills, including proficiency with databases and Microsoft Office applications such as Outlook, Word, PowerPoint, and Excel.
Ability to work independently and as part of a team without constant supervision.
Ability to maintain confidentiality.
Ability to adapt, learn, and multitask in a fast-paced setting.
Authorization to work in the United States without requiring current or future employment visa sponsorship.

Nice To Haves

Past medical office experience is preferred but not required.

Responsibilities

Schedule and recapture appointments, follow up with missing-in-action patients, and proactively reschedule appointments.
Register patients at check-in and check-out and ensure their information is complete and accurate.
Coordinate with patients and/or referring physicians to obtain referrals and document referrals in appropriate logs.
Schedule initial evaluations and follow-up visits to support optimal visits per treatment plan.
Verify patient insurance in advance and ensure necessary payer prior authorizations have been obtained.
Educate patients about their coverage and payment responsibilities for services provided.
Ensure patients understand and sign necessary documentation.
Answer incoming telephone calls consistently and professionally, with attention to detail.
Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
Perform other duties relating to clinic operations as assigned by the Manager.