Patient Experience Specialist

ProgressiveHealth • Jasper, IN

7h • Onsite

About The Position

ProgressiveHealth of Indiana, LLC is seeking an energetic, customer service-driven Patient Experience Specialist for a traditional hospital setting focused on outpatient rehabilitation. The role holds front-office responsibilities in patient settings and is a full-time, in-office position in Jasper, Indiana. The schedule is weekdays, Monday through Friday, from 8:00 a.m. to 4:45 p.m. Previous experience is not required, although related experience is preferred. The position offers an opportunity to gain knowledge and experience in healthcare as part of a growing, supportive, and innovative organization.

The specialist manages patient scheduling and registration, coordinates referrals, verifies insurance and prior authorizations, explains coverage and payment responsibilities, collects payments, and handles incoming calls. The position may also include other clinic operations duties assigned by the Site Coordinator, Revenue Cycle Department, or Patient Experience Coordinator. ProgressiveHealth may review or modify the role's functions, duties, and requirements or assign additional or different tasks based on business needs.

ProgressiveHealth provides occupational and non-occupational health services, including on-site medical care, injury prevention, health improvement, rehabilitation management solutions, and more. The company reports having more than 1,000 employees supporting operations across the United States and Canada.

Requirements

• High school diploma or GED.
• At least one year of related experience and/or training is listed as an ideal-candidate qualification; the posting also states that previous experience is not needed.
• Ability to stand, walk, and sit throughout the entire assigned shift.
• High degree of professionalism in written and verbal communication.
• Strong computer skills, including proficiency with databases and Microsoft Office applications such as Outlook, Word, PowerPoint, and Excel.
• Ability to work independently and as part of a team without constant supervision.
• Ability to maintain confidentiality.
• Ability to adapt, learn, and multitask in a fast-paced setting.
• Must be authorized to work in the United States on a full-time basis without requiring current or future employment visa sponsorship.

Nice To Haves

• Past medical office experience is preferred but not required.

Responsibilities

• Schedule and recapture appointments, follow up with missing-in-action patients, and proactively reschedule appointments.
• Register patients at check-in and check-out and ensure their information is complete and accurate.
• Coordinate with patients and/or referring physicians to obtain referrals and document referrals in the appropriate logs.
• Schedule initial evaluations and follow-up visits to support the optimal number of visits in each treatment plan.
• Verify patient insurance in advance and ensure that required payor prior authorizations have been obtained.
• Explain patients' coverage and payment responsibilities for therapy services.
• Ensure patients understand and sign necessary documentation for services deemed non-covered by insurance.
• Collect amounts due before each visit, including co-payments, deductibles, co-insurance, and statement payments.
• Answer incoming calls consistently and professionally, taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
• Perform other clinic operations duties assigned by the Site Coordinator, Revenue Cycle Department, or Patient Experience Coordinator.

Benefits

• Opportunity for work/life balance.
• Monthly bonus potential.
• Paid time off and paid holidays.
• Medical insurance with HSA/FSA availability, dental insurance, vision insurance, and supplemental insurance options.
• Health improvement plan opportunities to lower premium costs.
• Free use of the ProCare HealthSpot medical clinic for insured employees and dependents, including medical care, virtual visits, a 24/7 nurse call line, lab testing, and generic medications.
• Company-sponsored basic life/AD&D insurance and long-term disability insurance.
• 401(k) and Roth 401(k) savings plans with company match and auto-enrollment after the probationary period.
• Opportunities for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED