Patient Experience Specialist I - Front Desk

Atlantic Vision Partners•Mechanicsville, VA

5d•$16 - $21

About The Position

AVP•SEES Group is seeking a reliable, detail-oriented Patient Experience Specialist I to work at an eye clinic. The role supports a positive patient experience by welcoming patients, managing calls, and efficiently handling check-ins and check-outs. The position requires computer literacy, typing proficiency, empathy, and a commitment to professional, accurate service. The organization describes itself as one of the largest eye care networks in the Southeast and Mid-Atlantic and provides training, technology, and support to its teams. The role includes patient registration and record maintenance, insurance and personal information verification, appointment scheduling, medical record requests, payment processing, and daily reconciliation of cash reports and collected funds. The position requires compliance with HIPAA, OSHA, company policies, and annual compliance training. Compensation is $16–$21 per hour, with actual pay determined by qualifications, experience, certifications, internal equity, and business needs.

Requirements

Strong communication, outgoing, and positive interpersonal skills.
Demonstrated computer literacy; this is required.
Empathetic personality and attention to patients’ needs.
Strong organizational skills, attention to detail, and ability to prioritize tasks.
Ability to work as a team member and uphold organizational standards and values.
Excellent judgment, dependability, and diligence.
High ethical standards and integrity.
Accuracy and thoroughness, including monitoring own work to ensure quality.
Patient and customer service orientation, including prompt responses and tactful, empathetic, diplomatic handling of difficult or emotional situations.
Professionalism, including a positive outlook, pleasant manner, appropriate dress and grooming, keeping commitments, and avoiding office gossip or negativity.
Ability to cooperate in group situations, assist and support coworkers, resolve conflicts, inspire trust, and treat patients and coworkers with respect.
High school diploma or GED.
Willingness to submit to a background check; drug screening applies to Ambulatory Surgery Centers only.

Nice To Haves

Healthcare and service industry experience.
Associate degree.
Typing proficiency.

Responsibilities

Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound patient calls promptly and courteously.
Register patients and ensure their records are current and accurate.
Verify personal and insurance information for services and procedures.
Schedule appointments and procedures.
Reschedule missed appointments and cancellations.
Process medical record requests.
Collect and process patient payments.
Reconcile cash reports and monies collected daily.
Complete other functions as requested by management.
Complete annual compliance training and comply with HIPAA, OSHA, and company policies.