Patient Experience Specialist I - Front Desk

Atlantic Vision Partners • Mechanicsville, VA

4d

About The Position

AVP SEES Group is seeking a reliable, detail-oriented Patient Experience Specialist I to join an eye clinic. The role supports a positive patient experience by welcoming patients, managing calls, and handling check-ins and check-outs efficiently. The successful candidate will use strong computer and typing skills and show empathy toward patients. The position requires compliance with HIPAA, OSHA, and company policies, as well as annual compliance training. Background screening may be required; drug screening may be required depending on position and location.

Requirements

• Strong communication and positive interpersonal skills.
• Empathy and attention to patients’ needs.
• Strong organizational skills, attention to detail, and ability to prioritize tasks.
• Ability to work as a team member and uphold organizational standards and values.
• Computer literacy is required.
• Excellent judgment, dependability, and diligence.
• High ethical standards and integrity.
• Accuracy and thoroughness, including monitoring own work to ensure quality.
• Patient and customer service orientation, including prompt response to needs and tactful, empathetic, diplomatic handling of difficult or emotional situations.
• Professionalism, including a positive and pleasant manner, keeping commitments, appropriate dress, and good grooming.
• Ability to work cooperatively, support coworkers, resolve conflicts, build trust, and treat patients and coworkers with respect.
• High school diploma or GED.
• Willingness to submit to a background check; drug screen for Ambulatory Surgery Centers only.
• Ability to remain stationary for extended periods, frequently use hands, fingers, and computer equipment, communicate effectively, and occasionally lift, carry, push, or pull up to 25 pounds.

Nice To Haves

• Healthcare and service industry experience.
• Associate degree.
• Typing proficiency.

Responsibilities

• Answer incoming calls using a multi-line phone system, respond to inquiries, and make outbound patient calls promptly and courteously.
• Register patients and ensure their records are current and accurate.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Process medical record requests.
• Collect and process patient payments.
• Reconcile cash reports and collected monies daily.
• Complete other functions as requested by management.
• Complete required annual compliance training and comply with HIPAA, OSHA, and company policies.

Benefits

• Paid training and career development.
• Growth and advancement opportunities.
• Supportive team environment.
• Competitive benefits package.
• Tuition reimbursement opportunities.
• Employee eyewear discounts.
• Referral bonus program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Paid time off and holidays.
• Life and disability insurance.
• Continuing education support.
• Certification sponsorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED