Patient Experience Navigator

Spartanburg Regional Healthcare System•Spartanburg, SC

71d

About The Position

The Patient Experience Navigator supports and guides patients throughout the healthcare continuum by coordinating care, removing barriers, and promoting clear, compassionate communication. This position serves as a patient advocate and primary point of contact ensuring an optimal patient experience by anticipating needs, reducing delays, resolving concerns, and supporting patients through transitions – including emergency and trauma settings. The Patient Experience Navigator collaborates with multidisciplinary team to streamline care, enhance service quality, and ensure patients and families feel informed, supported, and confident throughout their healthcare journey.

Requirements

LPN license
Valid driver’s license
BLS certification
Strong written, verbal, and interpersonal communication skills
Ability to analyze information and problem‑solve using critical thinking
Excellent time‑management and attention to detail
Ability to support an optimal patient experience through proactive communication and timely issue resolution
Proficiency reviewing medical records and understanding patient care workflows
Ability to promote teamwork and multidisciplinary collaboration
Strong patient‑centered advocacy skills

Nice To Haves

Nurse navigator experience

Responsibilities

Ensure a consistent, compassionate, and seamless patient experience by anticipating needs, resolving concerns promptly, and promoting clear communication throughout the care journey.
Serve as a trusted advocate for patients and families, promoting informed decision‑making and engagement in care.
Coordinate referrals and transitions to ensure timely and efficient care.
Collaborate with interdisciplinary teams to streamline diagnostics, treatments, and follow‑up planning.
Triage new patient referrals to ensure timely access to services.
Guide patients through the healthcare system, simplifying processes and translating medical information.
Provide tailored education on diagnoses, treatments, symptoms, and post‑treatment needs.
Facilitate communication between patients, families, and healthcare providers to ensure alignment and understanding.
Identify obstacles related to literacy or care coordination, and work to remove them.
Support safe transitions of care including survivorship, palliative care, and end‑of‑life planning.
Assess patient needs, goals, and preferences and help to integrate them into the plan of care.
Document all encounters and interventions accurately in EPIC.
Participate in staff education and contribute to process improvement initiatives aimed at elevating patient experience and care quality.
Uphold all professional, ethical, and legal standards.
Perform other duties as assigned.