Patient Experience Coordinator, Days

Piedmont Healthcare • Covington, GA

3d

About The Position

The Patient Experience Coordinator responds to requests, complaints, and concerns from patients, family members, and visitors. The role provides a channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources. The coordinator facilitates problem resolution, leads the activities of patient representatives, and provides administrative support to the director.

Requirements

• High school diploma or GED, or four years of additional related work experience in substitution.
• One year of hospital experience in a position requiring interaction with multiple departments, or four years of additional related work experience may be substituted for the degree requirement (five years total).

Nice To Haves

• Bachelor’s degree with an emphasis in social and behavioral science or a public relations-related field.
• Patient Representative experience.

Responsibilities

• Respond to patients', family members', and visitors' requests, complaints, and concerns.
• Provide patients and families with information, general assistance, complaint resolution, and referrals to appropriate resources.
• Facilitate problem resolution.
• Lead the activities of patient representatives.
• Provide administrative support to the director.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED