Patient Experience Coordinator, Days

Piedmont Healthcare Inc. • Covington, GA

1d

About The Position

The Patient Experience Coordinator ensures responses to requests, complaints, and concerns from patients, family members, and visitors. The role provides a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources. It facilitates problem resolution, leads the activities of patient representatives, and provides administrative support to the director.

Requirements

• High school diploma or GED, or four years of additional related work experience in lieu of this requirement.
• One year of hospital experience in a position requiring interaction with multiple departments, or four years of additional related work experience substituted for the degree requirement (five years total).

Nice To Haves

• Bachelor’s degree with an emphasis in social and behavioral science or a public relations-related field.
• Patient Representative experience.

Responsibilities

• Respond to requests, complaints, and concerns from patients, family members, and visitors.
• Provide patients and families with a channel for information, general assistance, complaint resolution, and referrals to appropriate resources.
• Facilitate problem resolution.
• Lead activities of patient representatives.
• Provide administrative support to the director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED