Medical Office Assistant

CLEAVER MEDICAL GROUP PC•Toccoa, GA

11d•Onsite

About The Position

The Patient Experience Coordinator is the face of the medical practice and delivers an exceptional patient experience through courteous communication, accurate data entry, and efficient front desk operations. The role requires attention to detail, dependability, customer service, and the ability to navigate a fast-paced healthcare environment with professionalism and integrity. The coordinator is expected to demonstrate initiative, strong interpersonal skills, and a commitment to excellent patient care in alignment with The CLEAVER Way: compassion, leadership, excellence, accountability, value, efficiency, and respect. This position performs front office and basic administrative work, including greeting patients, managing calls and appointments, handling insurance and payment information, maintaining electronic health records, and keeping the reception area organized. The coordinator protects patient confidentiality in accordance with HIPAA and organizational policy, participates in office functions and training, and helps foster a positive environment for patients and staff. The role is based in a clinical office setting with low to moderate noise levels and possible exposure to infectious agents; OSHA safety protocols apply. Reasonable accommodations may be made for individuals with disabilities. Employment is at-will, and the job description and duties may be modified at the discretion of Cleaver Medical Group administration.

Requirements

High school diploma or equivalent.
Strong organizational and time management skills.
Ability to work effectively with individuals from all backgrounds.
Excellent written and verbal communication skills.
Professional demeanor and appearance.
Attention to detail in data entry, insurance verification, and document processing.
Ability to maintain patient confidentiality and professionalism.
Dependability and reliable attendance and task completion.
Ability to use EMR software and standard office equipment.
Ability to prioritize tasks and apply sound judgment.
Ability to remain stationary for extended periods; frequently sit, stand, walk, use hands, and reach with arms; occasionally stoop or kneel; occasionally lift or move up to 10 pounds.
Vision abilities including close, distance, color, peripheral, depth perception, and adjustment of focus; regular communication with patients and staff.

Nice To Haves

Prior experience in a healthcare, administrative, or customer service role is preferred.

Responsibilities

Greet patients and visitors in a friendly, respectful, and professional manner.
Answer the multi-line phone system and route calls with clear, courteous communication.
Schedule, reschedule, and confirm appointments using electronic medical record (EMR) software.
Verify and enter patient insurance information accurately.
Check in patients, distribute and review forms, and collect co-pays and balances due.
Scan and upload patient documents into the EMR and maintain accurate, up-to-date electronic health records.
Respond to patient inquiries in person, by phone, or by email, and escalate complex concerns to appropriate personnel.
Maintain the confidentiality of patient information and records in compliance with HIPAA and organizational policy.
Monitor front office supply levels and assist with ordering materials.
Keep the reception area clean, organized, and welcoming.
Participate in daily office functions, team meetings, and required training.
Assist with billing inquiries, payment collection, and basic administrative tasks as assigned.
Prioritize tasks and manage competing demands using good judgment.
Operate standard office technology, including fax machines, copiers, telephones, computers, and scanners.
Build trust and foster a positive environment for patients and staff through healthcare knowledge, organizational values, and customer understanding.