Patient Escort/Messenger 730a-4p 40hour rotating weekends and holidays

Mass General Brigham•Boston, MA

21d•$18 - $24•Onsite

About The Position

The Patient Escort/Messenger provides safe and efficient transportation for patients within the healthcare facility and facilitates timely delivery of messages, documents, and supplies to support communication across the organization. This role involves patient care and is based onsite at 75 Francis Street. The schedule is 40 hours per week, with a stated shift of 7:30 a.m. to 4:00 p.m. and rotating weekends and holidays; the posting also lists the work shift as Evening.

Requirements

Strong communication and interpersonal skills to interact effectively with patients, visitors, and staff members.
Basic knowledge of medical terminology and healthcare procedures.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Physical stamina and ability to perform repetitive tasks, including pushing wheelchairs or transporting patients.
Excellent customer service skills and a compassionate, patient-centered approach.
Ability to maintain confidentiality and follow ethical standards when handling sensitive information.
High school diploma or equivalent preferred but not required; experience may be accepted in lieu of a degree.
One to two years of experience in a healthcare or customer service-related role preferred.

Nice To Haves

High school diploma or equivalent.
One to two years of experience in a healthcare or customer service-related role.

Responsibilities

Escort patients to and from locations within the healthcare facility, including examination rooms, diagnostic areas, operating rooms, and other treatment areas.
Ensure patients’ safety and comfort during transportation, accounting for their needs and mobility limitations.
Follow established patient transportation protocols and use appropriate equipment, such as wheelchairs or stretchers.
Receive and prioritize messages, documents, and supplies for delivery throughout the facility.
Deliver messages and documents to the appropriate recipients accurately and confidentially.