Patient Escort/Messenger 24 hour night shift weekends and holidays

Mass General Brigham•Boston, MA

4d•$18 - $24•Onsite

About The Position

The Patient Escort/Messenger provides safe and efficient transportation for patients within the healthcare facility and facilitates timely delivery of messages, documents, and supplies to departments. This role supports effective communication and organizational operations. Patient care is required. The position is onsite at The Brigham and Women's Hospital, Inc., at 75 Francis Street. It is a regular position scheduled for 24 hours per week on the night shift, including weekends and holidays. High school diploma or equivalent is preferred but not required; relevant experience may be accepted in lieu of a degree. One to two years of healthcare or customer service-related experience is preferred. The pay range is $17.71–$24.28 per hour.

Requirements

Strong communication and interpersonal skills to interact effectively with patients, visitors, and staff.
Basic knowledge of medical terminology and healthcare procedures.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Physical stamina and ability to perform repetitive tasks, including pushing wheelchairs or transporting patients.
Excellent customer service skills and a compassionate, patient-centered approach.
Ability to maintain confidentiality and adhere to ethical standards when handling sensitive information.

Nice To Haves

High school diploma or equivalent preferred, but not required.
One to two years of experience in a healthcare or customer service-related role preferred.

Responsibilities

Escort patients to and from locations within the facility, including examination rooms, diagnostic areas, operating rooms, and other treatment areas.
Ensure patients’ safety and comfort during transportation, accounting for their individual needs and mobility limitations.
Follow established patient transportation protocols and procedures, using appropriate equipment such as wheelchairs or stretchers.
Receive and prioritize messages, documents, and supplies for delivery throughout the facility.
Deliver messages and documents to the appropriate recipients accurately and confidentially.