Patient Escort/Messenger 24 hour night shift weekends and holidays

Mass General Brigham•Boston, MA

2d•Onsite

About The Position

The Patient Escort/Messenger provides safe and efficient transportation for patients within the healthcare facility and facilitates timely delivery of messages, documents, and supplies to various departments. The role supports effective communication across the organization and patient care by helping patients travel between examination rooms, diagnostic areas, operating rooms, and other treatment areas. The position is onsite at The Brigham and Women's Hospital, Inc., at 75 Francis Street, with a 24-hour weekly schedule on the night shift, including weekends and holidays.

Requirements

Experience in a healthcare- or customer service-related role; 1–2 years preferred.
Strong communication and interpersonal skills to interact effectively with patients, visitors, and staff.
Basic knowledge of medical terminology and healthcare procedures.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Physical stamina and ability to perform repetitive tasks, such as pushing wheelchairs or transporting patients.
Excellent customer service skills and a compassionate, patient-centered approach.
Ability to maintain confidentiality and adhere to ethical standards when handling sensitive information.

Nice To Haves

High school diploma or equivalent preferred but not required.

Responsibilities

Escort patients to and from examination rooms, diagnostic areas, operating rooms, and other treatment areas.
Ensure patients' safety and comfort during transportation, taking account of their needs and mobility limitations.
Follow established patient transportation protocols and use appropriate equipment, such as wheelchairs or stretchers.
Receive and prioritize messages, documents, and supplies for delivery throughout the facility.
Deliver messages and documents to appropriate recipients accurately and confidentially.