Patient Escort/Messenger 730a-4p 40hour rotating weekends and holidays

Mass General Brigham • Boston, MA

18d • Onsite

About The Position

The Patient Escort/Messenger provides safe and efficient transportation for patients within the healthcare facility and facilitates the timely delivery of messages, documents, and supplies to departments. The role supports communication and operations throughout the organization and requires patient care. The position is onsite at The Brigham and Women's Hospital, Inc., at 75 Francis Street, with 40 scheduled hours per week. The listed schedule is 7:30 a.m. to 4:00 p.m.; the posting also identifies the work shift as evening and states that weekends and holidays rotate.

The role escorts patients to and from locations such as examination rooms, diagnostic areas, operating rooms, and other treatment areas. The escort is responsible for patients’ safety and comfort during transportation, taking into account individual needs and mobility limitations, and follows established transportation protocols using appropriate equipment. The role also receives and prioritizes items for delivery and delivers messages and documents accurately and confidentially.

A high school diploma or equivalent is preferred but not required; experience may be accepted in lieu of a degree. One to two years of healthcare- or customer service-related experience is preferred. The stated pay range is $17.71–$24.28 per hour. The employer notes that compensation offers may consider skills, relevant experience, education, certifications, and other factors, and that benefits and other compensation elements may apply.

Requirements

• Strong communication and interpersonal skills to interact effectively with patients, visitors, and staff.
• Basic knowledge of medical terminology and healthcare procedures.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Physical stamina and ability to perform repetitive tasks, including pushing wheelchairs or transporting patients.
• Excellent customer service skills and a compassionate, patient-centered approach.
• Ability to maintain confidentiality and adhere to ethical standards when handling sensitive information.

Nice To Haves

• High school diploma or equivalent preferred, but not required.
• One to two years of experience in a healthcare- or customer service-related role preferred.

Responsibilities

• Escort patients to and from examination rooms, diagnostic areas, operating rooms, and other treatment areas.
• Ensure patients' safety and comfort during transportation, considering their needs and mobility limitations.
• Follow established patient-transportation protocols and procedures, using appropriate equipment such as wheelchairs or stretchers.
• Receive and prioritize messages, documents, and supplies for delivery throughout the facility.
• Deliver messages and documents to appropriate recipients accurately and confidentially.

Benefits

• Comprehensive benefits are mentioned, but specific benefits are not listed.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed