Patient Enrollment Specialist I

Elevance Health•Tampa, FL

2d•Remote

About The Position

The Patient Enrollment Specialist I supports new and existing patients by reviewing and prioritizing patient census, explaining services, and enrolling patients in programs appropriate to their line of business. The specialist addresses inquiries, schedules initial and annual appointments, and enters documentation into designated systems. The role requires managing calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers. The position is primarily virtual, with required in-person training and the possibility of working from an office as needed. The schedule is 8:30 AM to 5:30 PM CST, with occasional overtime or flexibility based on business needs.

Requirements

High school diploma or equivalent, and one year of experience in a call center, sales, health care, or customer-focused environment; or an equivalent combination of education and experience.
Ability to multitask in a fast-paced, high-pressure environment.
Ability to maintain focus during extended periods of sitting.
Strong verbal and written communication skills for virtual and in-person interactions.
Attention to detail, critical thinking, and problem-solving skills.
Empathy and persistence in resolving caller issues completely.
Comfort and proficiency with digital tools and platforms.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Review and prioritize patient census.
Contact patients to explain services and enroll them in appropriate programs based on the line of business.
Address patient inquiries and schedule initial and annual appointments.
Enter documentation into designated systems.
Manage calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers.