Patient Enrollment Specialist I

Elevance Health•Tampa, FL

3d•Remote

About The Position

The Patient Enrollment Specialist I supports new and existing patients by reviewing patient census, explaining services, enrolling patients in appropriate programs, addressing inquiries, scheduling appointments, and documenting interactions in designated systems. The role requires handling calls, texts, facsimiles, and electronic queues while taking notes and communicating with customers. This role is primarily virtual, with required in-person training and the possibility of working from an office as needed. Candidates must live within reasonable commuting distance of a posting location unless an accommodation is granted. The schedule is 8:30 AM to 5:30 PM Central Time, with occasional overtime or flexibility based on business needs.

Requirements

High school diploma or equivalent and one year of experience in a call center, sales, health care, or customer-focused environment; or an equivalent combination of education and experience.
Ability to multitask in a fast-paced, high-pressure environment.
Ability to maintain focus during extended periods of sitting.
Strong verbal and written communication skills for virtual and in-person interactions.
Attention to detail, critical-thinking, and problem-solving skills.
Empathy and persistence in resolving caller issues completely.
Comfort and proficiency with digital tools and platforms.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Review and prioritize patient census.
Contact patients to explain services and enroll them in appropriate programs based on the line of business.
Address patient inquiries and schedule initial and annual appointments.
Enter documentation into designated systems.
Handle calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers.