Patient Enrollment Specialist I

Elevance Health • Tampa, FL

3d • Remote

About The Position

The Patient Enrollment Specialist I supports new and existing patients by reviewing patient census, explaining services, enrolling patients in appropriate programs, addressing inquiries, and scheduling initial and annual appointments. The role documents interactions in designated systems and requires multitasking across calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers.

This role is primarily virtual, with required in-person training and the possibility of working from an office as business needs require. Candidates must live within a reasonable commuting distance of the posting location unless an accommodation is granted. The work schedule is 8:30 a.m. to 5:30 p.m. Central Time, with occasional overtime or schedule flexibility based on business needs.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a call center, sales, health care, or customer-focused environment, or an equivalent combination of education and experience.
• Ability to maintain focus during extended periods of sitting and multitask in a fast-paced, high-pressure environment.
• Strong verbal and written communication skills for virtual and in-person interactions.
• Attention to detail, critical-thinking, and problem-solving skills.
• Comfort and proficiency with digital tools and platforms.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Review and prioritize patient census.
• Contact patients to explain services and enroll them in appropriate programs based on the line of business.
• Address patient inquiries and schedule initial and annual appointments.
• Enter documentation into designated systems.
• Handle calls, texts, facsimiles, and electronic queues while taking notes and communicating with customers.
• Resolve caller issues with empathy and persistence.
• Work from the office as necessary and accommodate occasional overtime or schedule flexibility based on business needs.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs, unless covered by a collective bargaining agreement
• Medical benefits
• Dental benefits
• Vision benefits
• Short- and long-term disability benefits
• 401(k) with matching
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED