Patient Enrollment Specialist I

Elevance Health•Indianapolis, IN

1d•Hybrid

About The Position

The Patient Enrollment Specialist I supports new and existing patients by reviewing patient census, explaining services, and enrolling patients in appropriate programs. The role also responds to patient inquiries, schedules initial and annual appointments, and documents interactions in designated systems. Associates handle calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers. This role is primarily virtual, with required in-person training and the possibility of working from an office as business needs require. The position follows a structured schedule of 8:30 AM to 5:30 PM CST, with occasional overtime or schedule flexibility based on business needs.

Requirements

High school diploma or equivalent and one year of experience in a call center, sales, health care, or customer-focused environment; or an equivalent combination of education and experience.
Strong verbal and written communication skills for virtual and in-person interactions.
Attention to detail, critical-thinking, and problem-solving skills.
Comfort and proficiency with digital tools and platforms.
Ability to work a structured schedule, with occasional overtime or flexibility based on business needs, and work from the office as necessary.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Review and prioritize patient census.
Contact patients to explain services and enroll them in appropriate programs based on the line of business.
Address patient inquiries and schedule initial and annual appointments.
Enter documentation into designated systems.
Manage calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers.
Maintain focus while sitting for extended periods and multitasking in a fast-paced, high-pressure environment.
Resolve caller issues with empathy and persistence.