Patient Encounter Specialist

OVP Health Care•Rome Township, OH

4d•Onsite

About The Position

The Patient Encounter Specialist is responsible for greeting patients, welcoming them into the office, and managing appointments. This includes scheduling appointments via phone and in-person for follow-up visits. The role requires assisting providers and staff with various administrative tasks to ensure smooth office operations and excellent patient care.

Requirements

High School Diploma or G.E.D.
Working knowledge of how a medical office runs.
Ability to multitask in a fast-paced medical office environment.

Nice To Haves

At least one year of experience working in the medical field.
CPR Certified.

Responsibilities

Register new patients.
Collect co-payments or balances on outstanding accounts.
Input insurance information.
Scan a photo ID and insurance card(s).
Check patients in and notify the nurse/provider that the patient is ready.
Check patients out.
Answer all incoming phone calls.
Make follow-up appointments as instructed by the provider.
Assist the provider in any requested capacity.
Type letters or send faxes for the provider or nurse when asked.
File and pull charts for the next day in offices using paper charts.
Take messages for other staff members and providers, ensuring they are delivered to the correct person.
Send tasks to the appropriate personnel.
Call patients the day before their appointment to remind them if the office does not have an automated system.
Ensure provider has completed all charting before filing paper charts.