Patient Encounter Specialist

OVP Health Care•Proctorville, OH

3d•Onsite

About The Position

The Patient Encounter Specialist (PES) is responsible for greeting patients, welcoming them into the office, scheduling appointments via phone, and scheduling follow-up appointments in person. This role requires individuals to register new patients, collect co-payments and outstanding balances, input insurance information, scan photo IDs and insurance cards, check patients in and out, and notify medical staff of patient arrival. The PES will also answer phone calls, make follow-up appointments as instructed by providers, assist providers and nurses with various tasks such as typing letters or sending faxes, and manage paper charts if applicable (filing and pulling charts for the next day). Additionally, the role involves taking and delivering messages for other staff and providers, sending tasks to the appropriate personnel, and calling patients to remind them of appointments if an automated system is not in place. A key aspect of the role is ensuring that providers have completed all charting before filing paper charts.

Requirements

Must have at least a High School Diploma or G.E.D.
Working knowledge of how a medical office runs.
Ability to multitask in a fast-paced medical office environment.

Nice To Haves

At least one year of experience working in the medical field.
CPR Certified.

Responsibilities

Register new patients.
Collect co-payments or balances on out-standing accounts.
Input insurance information.
Scan a photo id and insurance card(s).
Check patients in and notify the nurse/provider that the patient is here and ready to be taken back.
Check patients out.
Answer all phone calls that come into your line.
Make follow up appointments per the provider’s instructions.
Help the provider in any way he/she might ask of you.
Be ready to type letters or send faxes for the provider or nurse if asked.
If in an office that uses paper charts, you will be required to help file charts and pull them for the next day.
Take messages for other staff members and provider if the patient or person does not want to leave a voice message and make sure they are delivered to the correct person.
Send the task to the correct person that it should be sent to.
Call the next day’s patients before you leave if you are in an office that doesn’t have an automated calling system to remind patients of their appointments.
If you have to file charts, make sure the provider has finished all charting before you file the chart away.