Patient Encounter Specialist

OVP Health

1d•Onsite

About The Position

The Patient Encounter Specialist is responsible for greeting patients, welcoming them into the office, scheduling appointments by phone, and scheduling follow-up appointments in person. This role is crucial for ensuring a smooth and welcoming patient experience from arrival to departure.

Requirements

Must have at least a High School Diploma or G.E.D.
Working knowledge of how a medical office runs.

Nice To Haves

At least one year of experience working in the medical field.
CPR Certified.

Responsibilities

Register new patients.
Collect co-payments or balances on out-standing accounts.
Input insurance information.
Scan a photo id and insurance card(s).
Check patients in and notify the nurse/provider that the patient is here and ready to be taken back.
Check patients out.
Answer all phone calls that come into your line.
Make follow up appointments per the provider’s instructions.
Help the provider in any way he/she might ask of you.
Type letters or send faxes for the provider or nurse if asked.
File charts and pull them for the next day if in an office that uses paper charts.
Take messages for other staff members and provider if the patient or person does not want to leave a voice message and make sure they are delivered to the correct person.
Send the task to the correct person that it should be sent to.
Call the next day’s patients before you leave if you are in an office that doesn’t have an automated calling system to remind patients of their appointments.
Ensure the provider has finished all charting before filing a chart away if you have to file charts.