Encounter Specialist

Advocate Health and Hospitals Corporation • High Point, NC

1d • Onsite

About The Position

The Encounter Specialist participates in daily Care Team Huddles to ensure collaborative care is given to each patient on every visit. This role performs a review of patient's medical records for upcoming, scheduled clinic visits, abstracting pertinent data related to activity within the healthcare system since the last visit, quality indicators, and the patient's personal clinical goals of therapy. The specialist makes notes as necessary to serve as a reminder of issues that need to be addressed during the clinic visit. They greet and escort patients to the exam room, obtain and document vital signs, and assess medication regimens in detail. The Encounter Specialist also engages patients in conversation regarding their reason for visit and overall health, assesses social environment, gaps in care, quality measures, and progression/barriers to therapy goals. They prepare charts with labs or other data for the provider, remain in the exam room to enter all findings, provider notes, orders, and plan of care instructions. Additionally, they provide instructions and educational materials to patients, inform them about the timing of their next visit, and document all activities in the electronic medical record. Other responsibilities may include checking schedules, organizing patient flow, assisting patients, answering calls, sending/receiving medical records, facilitating referrals, completing forms, scheduling appointments, insurance verification, and pre-certification activities. The role also involves enhancing professional growth through in-service meetings and educational programs, adhering to controlled substance regulations, practicing universal precautions, and completing training related to HCC coding.

Requirements

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA)
• CMA or RMA by one of the following National Organizations REQUIRED: CMA from American Association of Medical Assistants (AAMA) CCMA from National Health career Association (NHA) NCMA from National Center for Competency Testing (NCCT) RMA from American Medical Technologists (AMT). RMA from American Allied Health NCMSMA from National Healthcare Worker’s Association (NHCWA) NRCMA from National Association for Health Professionals (NAHP) NRMA from National Registry of Medical Assistants (NRMA)
• GED or HS Equivalency Diploma.
• Completion of an accredited or approved program in Medical Assistant
• One year of Scribe experience
• Knowledge of computer systems and applications
• Advanced typing and navigation skills within the electronic medical record system
• Critical thinking skills
• Solid oral and written communication skills
• Advanced knowledge of medical terminology, disease specific goals of treatment, and assessment skills
• Knowledge of medical documentation guidelines and practices including legal responsibilities related to confidentiality
• Knowledge of standard concepts, practices, and procedures within the designated field
• Knowledge of organizational policies, procedures and protocols
• Knowledge of common safety hazards and universal precautions to establish a safe work environment

Nice To Haves

• Previous experience in medical practice preferred.

Responsibilities

• Participates in daily Care Team Huddles to ensure collaborative care is given to each patient on every visit.
• Performs review of patient's medical records for upcoming, scheduled clinic visit.
• Abstracts pertinent data related to activity within the healthcare system since last visit, quality indicators and the patient's personal clinical goals of therapy.
• Makes notes as necessary to serve as a reminder of issues that need to be addressed during the clinic visit.
• Greets and escorts patient to the exam room.
• Obtains and documents all pertinent vital signs and measurements.
• Assesses medication regimen in detail to evaluate each medication and dosage currently in the EMR and any newly reported medications or dosages.
• Notes any discrepancies to discuss with provider.
• Reconciles allergies.
• Engages patient in conversation regarding reason for visit and overall health.
• Assesses for social environment, gaps in care, quality measures and progression and/or barriers to reaching the goals of therapy.
• Prepares chart with any labs or other data for ease of access for provider, including reminders for quality indicators.
• Remains in the exam room, enters all findings, including physical exam and assessment provider notes.
• Enters provider orders and plan of care instructions, including prescriptions.
• Provides instructions to patient and educational materials based on the exam findings.
• Informs patient for timing of next visit and directs to check out for scheduling.
• Documents all activities/interventions, patient/family responses, medication dispensed/prescribed in the electronic medical record.
• Fulfills other patient care responsibilities as assigned that may include checking schedules and organizing patient flow; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam; and answering calls.
• Fulfills clerical responsibilities as assigned. May include sending/receiving medical records and reports; facilitation of referrals; completing forms and requisitions; scheduling appointments; insurance verification and pre-certification activities.
• Enhances professional growth and development through participation during in-service meetings, educational programs, conferences, and participate in committees as requested.
• Adheres to applicable states controlled substance regulations.
• Practices universal precautions and properly handle blood and body fluids and deal with infectious patients.
• Completes training related to hierarchical condition category (HCC) coding and demonstrate competency by appropriately when transcribing patient visits.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED