patient specialist

Distro•Raleigh, NC

1d•Onsite

About The Position

A busy ophthalmology practice is seeking a Refractive Surgery Counselor & Patient Services Specialist to support patients throughout the refractive surgery process while also assisting with front desk and clinical workflows. This is a hands-on, patient-facing role focused on execution, access, and continuity of care. The position is non-managerial and works within clearly defined processes.

Requirements

Prior experience in a medical office required
Comfortable discussing elective procedures and financial considerations
Strong communication, organizational, and multitasking skills
Professional, adaptable, and reliable

Nice To Haves

Ophthalmology or refractive surgery experience preferred

Responsibilities

Counsel patients following pre-operative evaluations regarding recommended refractive procedures
Schedule LASIK/PRK surgeries and coordinate surgical logistics
Address patient concerns and barriers to scheduling (timing, anxiety, cost, logistics)
Explain procedure pricing, payment options, and financing programs
Conduct timely follow-up with patients who have not yet scheduled
Document counseling outcomes consistently in shared systems
Answer phones promptly and professionally
Schedule consultations, post-operative visits, and follow-up appointments
Greet and check in patients and manage patient flow
Collect and verify patient information and documentation
Cross-train as a technician to assist during high-volume clinic days
Perform basic technician tasks once trained, as appropriate
Support the clinical team to ensure efficient patient throughput
Provide coverage for surgery counseling, scheduling, and front desk functions
Work collaboratively with clinical and administrative staff
Follow established workflows and escalation pathways