Patient Encounter Specialist

OVP Health•Grundy, VA

About The Position

The Patient Encounter Specialist is responsible for greeting patients, welcoming them into the office, scheduling appointments by phone, and scheduling follow-up appointments in person. This role is crucial for ensuring a smooth and welcoming patient experience from arrival to departure.

Requirements

Must have at least a High School Diploma or G.E.D.
Working knowledge of how a medical office runs.
2+ years experience in a dental setting

Nice To Haves

At least one year of experience working in the medical field would be preferred but not required.
CPR Certified preferred.

Responsibilities

Register new patients.
Collect co-payments or balances on out-standing accounts.
Input insurance information.
Scan a photo id and insurance card(s).
Check patients in and notify the nurse/provider that the patient is here and ready to be taken back.
Check patients out.
Answer all phone calls.
Make follow-up appointments per the provider’s instructions.
Assist the provider in any way he/she might ask.
Type letters or send faxes for the provider or nurse if asked.
File charts and pull them for the next day if the office uses paper charts.
Take messages for other staff members and provider if the patient or person does not want to leave a voice message and ensure they are delivered to the correct person.
Send tasks to the correct person.
Call the next day’s patients before leaving if the office doesn’t have an automated calling system to remind patients of their appointments.
Ensure the provider has finished all charting before filing a chart away if filing charts.