Patient Encounter Representative/Administrative Assistant

Southern Immediate Care Inc•Huntsville, AL

About The Position

Under general supervision and according to established policies and procedures, the Patient Encounter Representative/Administrative Assistant provides a variety of specialized services in support of the operations of the assigned clinic. This position may check in scheduled and walk-in patients, answer telephones and route calls, enter and update demographic and insurance information, scan required documentation into patient charts and other administrative duties, check patients out of the clinic, assist with patient follow-up, and perform clerical duties related to the collection, deposit, reconciliation, and recording of clinic revenue.

Requirements

Provides a variety of specialized services in support of the operations of the assigned clinic.
Checks in scheduled and walk-in patients.
Answers telephones and routes calls.
Enters and updates demographic and insurance information.
Scans required documentation into patient charts.
Performs other administrative duties.
Checks patients out of the clinic.
Assists with patient follow-up.
Performs clerical duties related to the collection, deposit, reconciliation, and recording of clinic revenue.
Maintains patient confidentiality and protects personal, financial, and health information.
Maintains the reception area.
Assists patients in distress or during emergencies.
Supports a professional, patient-centered environment.
Maintains business office inventory and equipment.
Monitors supplies and communicates supply needs.
Supports social media management, marketing, and community outreach.
Assists with training current staff and new hires on day-to-day clinic flow and front office processes.
Follows established policies and procedures.
Reports needed changes.
Contributes to team goals.
Performs other related duties as assigned.

Responsibilities

Welcoming and greeting patients and visitors in person and by telephone, answering inquiries, and routing calls appropriately.
Scheduling new, recurring, and walk-in patients in person or by telephone while supporting provider schedules and clinic flow.
Checking patients in and out for appointments, completing front office tasks, and assisting with patient follow-up as needed.
Obtaining, recording, updating, and scanning patient demographic, insurance, and required documentation into patient charts.
Verifying insurance, copays, deductibles, and co-insurance; collecting and recording patient payments; and properly allocating payments in accordance with billing procedures.
Balancing and reconciling revenue against posted payments, including logging and batching credit card receipts and running daily credit card reports as assigned.
Maintaining patient confidentiality and protecting personal, financial, and health information in accordance with applicable privacy requirements and office policies.
Maintaining the reception area, assisting patients in distress or during emergencies, and supporting a professional, patient-centered environment.
Maintaining business office inventory and equipment by monitoring supplies and communicating supply needs appropriately.
Supporting social media management, marketing, community outreach, and other office administrative tasks as assigned.
Assisting with training current staff and new hires on day-to-day clinic flow and front office processes when requested.
Following established policies and procedures, reporting needed changes, contributing to team goals, and performing other related duties as assigned.