Ark Encounter Guest Services Assistant Manager

Answers In Genesis Group•Williamstown, KY

2d•Onsite

About The Position

The Guest Services Assistant Manager oversees the team that ensures our guests’ exceptional experience inside the main attraction – the Ark – as well as special attractions inside the park such as our carousel, virtual reality ride, and mining sluice. This includes daily operations of these attractions as well as providing an exceptional, frictionless experience for our guests. The Assistant Manager helps to lead a team of coordinators and hourly staff that provide direction and assistance to guests by relating to and equipping guests in a unique, engaging way. This position has a career path to fit your professional growth goals through professional development and managing a large staff to achieve great results by tackling challenges while having fun along the way. This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

Requirements

Must agree with and be able to sign our Statement of Faith.
Maintains a personal relationship with Jesus Christ.
Regularly attends a local Bible-believing church.
Customer service skills: friendly and courteous.
Ability to estimate and meet realistic deadlines, perform under pressure and react quickly to changing priorities.
Attention to details: eyes on guest service standards, costs, safety.
Leadership skills: leads by example, resolve conflicts, and get the job done.
Management skills: capable of working with a wide range of staff.
Knowledge of Microsoft office.
Organizational skills: provides oversight of schedules, shipments, and cleaning.
Problem-solving skills: ability to multitask and think quickly under pressure.
Speaking skills: accurate and easy communication standards and give orders.
Stamina: willing to work long hours and be on their feet for long periods.
Open availability: willing to work weekends as well as early and late shifts.

Nice To Haves

A bachelor’s degree in business/hospitality management preferred.

Responsibilities

Promote the mission and standards of Answers in Genesis.
Create a SERVE culture environment in all work done.
Approach all tasks with a second mile mindset.
Prioritize personal integrity in all interactions and assignments.
Oversee and promote the spiritual, personal, and professional development of all team members being led.
Supervise coordinators and leadership for daily operations
Review daily attendance forecasts and upcoming special events to determine staffing
Coordinate with AV, Technology, and Maintenance departments to proactively prevent and resolve technical difficulties
Ensure guests’ frictionless experience with attractions by maintaining a standard deviation of ride time based on attendance projections.
Maintain and document current knowledge in virtual reality technology such as STC Vive Headsets and ride operations
Maintain brochure racks to make sure they are always filled
Frequently inspect guest engagement zones for brand standards and request corrective action for any issues
Provide inspection calibrations of staff operations to ensure compliance with SOPs
Coordinates with Health and Safety and Department of Public Safety to ensure safe operations for staff and guests.
Promote the department’s vision of providing excellent service to all guests
Direct staff in assisting guests with mobility rentals
Generate and use tools of recovery to resolve guest complaints
Maintain a work atmosphere that enhances the spiritual growth of all team members
Continually evaluate SOPs and seek improvements for the benefit of guests and staff
Oversee the professional development of all team staff through one-on-one meetings, coaching, and training opportunities.
Promote effective communication between staff and management
Assist as needed with staff scheduling, payroll, and other administrative duties
Assist with interviews for seasonal staff within operations
And all other duties and responsibilities assigned by management.