Assistant Manager - Guest Services

Healthy Living•South Burlington, VT

5h•$23•Onsite

About The Position

The Assistant Manager - Guest Services is instrumental in supporting the seamless operation of the Front End, consistently delivering an exceptional experience to every guest. The Assistant Manager - Guest Services leadership will be key to driving the success of the department, motivating and supporting the Front End team to provide superior service in every interaction. This position will be responsible for overseeing the daily operations with - or in the absence of - the Guest Services Manager, ensuring that all staff members are thoroughly trained in POS systems, guest service standards, and company policies. In addition the expertise of this individual will cultivate a high performing, engaged team committed to delivering service that creates a lasting, positive impression for all guests.

Requirements

High school diploma or equivalent
Minimum 2 years of supervisory experience
Minimum 2 years of guest service experience, preferably in grocery or retail
Proficiency in POS systems and general accounting principles
Strong computer, organizational, and communication skills
Knowledge of health & sanitation standards and local/state regulations (especially alcohol sales)

Responsibilities

Support daily operations of the Front End, including during the absence of the Guest Services Manager
Train, coach, and support cashiers and guest service staff in POS systems, hospitality standards, and company policies
Maintain a welcoming, efficient, and organized Front End environment
Uphold strict standards in cash handling, accuracy, and security
Monitor and maintain compliance with alcohol sales regulations and security protocols
Support team scheduling, staff development, and performance feedback
Model outstanding guest service and foster a culture of accountability and teamwork
Troubleshoot and communicate POS system issues and support problem-solving
Perform hands-on support as needed: register operation, bagging, guest assistance

Benefits

Health Insurance (we pay 75% you pay 25% for single health benefits)
Dental and Vision Insurance
Short Term Disability Insurance
Life Insurance
Critical Illness Insurance
Accident Insurance
Flex Spending Accounts
Health Spending Accounts
Paid time off (Full time staff receive 2 weeks, gain additional week on 1st and 4th anniversary)
Sick time (Part time staff receive 40 hours of sick time a year)
Paid Maternity/Paternity time, up to 8 weeks paid time off!
Generous store discount: 20% off grocery, 20% off hot bar/salad bar/coffee and juice bar, 10% off beer, 20% off wine, 30% off vitamins/supplements
Half price one month bus passes
401(k): 100% match of the first 3% of the staff member’s contribution. 50% match on the staff member’s contribution above 3% and up to 5%. Staff are 100% vested in Healthy Living’s contribution from day one
Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
Free Celtics tickets
Plus many more!