Guest Services Manager

Hilton Grand Vacations•Wisconsin Dells, WI

5d•Onsite

About The Position

At Hilton Grand Vacations, we set the standard for creating exceptional experiences and fostering positive change within our industry and communities. We invite you to seize the opportunity to become our Front Desk Guest Services Manager at Odyssey Dells, our outstanding 88-unit property. In this pivotal role, you will lead a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Your leadership will be key in delivering the highest level of service and creating lasting impressions.

Requirements

Previous supervisory experience is preferred.
Demonstrate key leadership skills such as integrity, professionalism, and confidentiality.
Previous experience in a customer service role.
Excellent verbal and written communication skills
Proficiency in computer use and related software applications.

Responsibilities

Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
Ensures the provision of special services to owners and guests.
Handles personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
Maintains a positive cooperative work environment between staff and management.
Promotes team member empowerment.
Ensures team members fully understand performance standards, uniforms and appearance standards.
Supervises payroll hours and reports.
Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
Assists with owner and guest activities and recreation as the need arises by management.
Leads key control procedures.
May be required to do other duties and special projects as assigned by Senior leadership.