Patient Encounter Specialist

OVP Health•Mason, WV

About The Position

The Patient Encounter Specialist greets patients and welcomes them into the office, schedules appointments by phone, and arranges follow-up appointments face to face. The role supports patient registration and check-in/check-out, payment collection, insurance documentation, communication between patients and clinical staff, and other administrative tasks that help the office operate. Duties may include working with paper charts, preparing correspondence or faxes, and reminding patients of upcoming appointments, depending on the office’s systems and needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The listed duties and responsibilities describe the role’s principal functions.

Requirements

High school diploma or GED.
Working knowledge of how a medical office operates.
At least two years of experience in a healthcare setting.

Nice To Haves

At least one year of experience working in the medical field is preferred but not required.
CPR certification is preferred.

Responsibilities

Register new patients.
Collect co-payments and balances on outstanding accounts.
Input insurance information and scan photo identification and insurance cards.
Check patients in and notify the nurse or provider that the patient is present and ready to be seen.
Check patients out.
Answer phone calls that come into the assigned line.
Schedule follow-up appointments according to the provider’s instructions.
Assist the provider as requested.
Type letters or send faxes for the provider or nurse as requested.
In offices using paper charts, file charts and pull charts for the next day.
Take messages for staff members or providers when a caller does not want to leave a voice message, and deliver messages to the correct person.
Send tasks to the appropriate person.
In offices without an automated calling system, call the next day’s patients to remind them of their appointments before leaving.
Before filing a chart, make sure the provider has completed all charting.