Encounter Specialist Medical Assistant Endocrinology

Advocate Health • High Point, NC

5d • $23 - $34 • Onsite

About The Position

The Encounter Specialist Medical Assistant supports a growing endocrinology practice providing comprehensive care for patients with diabetes, thyroid disorders, osteoporosis, endocrine tumors, and other hormonal conditions. The role works with a multidisciplinary team to deliver collaborative, high-quality, patient-centered care across the Premier and Westchester locations.

The position combines patient care, clinical documentation, and administrative responsibilities. The medical assistant prepares for visits by reviewing records, gathering relevant clinical information, and preparing charts; supports patients and providers during appointments; documents findings and care plans in the electronic medical record; and assists with follow-up, referrals, scheduling, and other clinic operations. The role also requires adherence to safety precautions, applicable controlled-substance regulations, and confidentiality practices.

Requirements

• GED or high school equivalency diploma.
• Graduation from an accredited Medical Assistant program.
• Current Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA).
• Current medical assistant certification from an accepted organization: CMA from AAMA; CCMA from NHA; NCMA from NCCT; RMA from AMT or American Allied Health; NCMSMA from NHCWA; NRCMA from NAHP; or NRMA from NRMA.
• Knowledge of computer systems and applications, with advanced typing and electronic medical record navigation skills.
• Critical thinking skills.
• Strong oral and written communication skills.
• Advanced knowledge of medical terminology, disease-specific treatment goals, and assessment skills.
• Knowledge of medical documentation guidelines and practices, including legal responsibilities related to confidentiality.
• Knowledge of standard concepts, practices, and procedures in the designated field, as well as organizational policies, procedures, and protocols.
• Knowledge of common safety hazards and universal precautions.
• Ability to stand, walk, bend, reach, and perform repetitive hand movements throughout the workday.
• Ability to lift, carry, push, and/or pull up to 50 pounds, with occasional lifting of up to 100 pounds as required.

Nice To Haves

• One year of Scribe experience.
• Previous experience in a medical practice.

Responsibilities

• Participate in daily Care Team Huddles to support collaborative care.
• Review medical records before scheduled visits, abstract relevant data, note quality indicators and clinical goals, and flag issues for discussion.
• Greet and escort patients to exam rooms; obtain and document vital signs and measurements.
• Review medication regimens and reported medications or dosages, note discrepancies for the provider, and reconcile allergies.
• Discuss the reason for the visit and overall health with patients, assessing social environment, gaps in care, quality measures, progress, and barriers to treatment goals.
• Prepare charts and make relevant labs and other data accessible to the provider, including reminders about quality indicators.
• Remain in the exam room, enter findings and provider notes, record orders and the plan of care, and provide patient instructions and educational materials.
• Inform patients about the timing of their next visit and direct them to checkout for scheduling.
• Document activities, interventions, patient or family responses, and medications dispensed or prescribed in the electronic medical record.
• Assist with patient flow and other care responsibilities, which may include helping patients walk, transfer, dress, collect specimens, prepare for examinations, and answering calls.
• Perform clerical duties such as sending and receiving medical records and reports, facilitating referrals, completing forms and requisitions, scheduling appointments, and assisting with insurance verification and pre-certification.
• Participate in professional development activities, including in-service meetings, educational programs, conferences, and committees as requested.
• Adhere to applicable state controlled-substance regulations and use universal precautions when handling blood, body fluids, and infectious patients.
• Complete hierarchical condition category (HCC) coding training and demonstrate competency when transcribing patient visits.

Benefits

• Sign-on bonus eligibility.
• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay where applicable, incentive pay for select positions, and potential annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED