Medical Assistant - Endocrinology

Baystate Health•Springfield, MA

1d•Onsite

About The Position

Baystate Health is hiring a Medical Assistant to join its Endocrinology team in Springfield, Massachusetts. The practice is part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts. The role collaborates with a multidisciplinary care team to support patient transitions, maintain accurate medical records, and assist providers with examinations, testing, and procedures. The position is full-time, 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m., with no weekends or holidays. It is part of a career ladder with the appropriate level determined by the organization. Depending on eligibility, benefits may include medical, dental, and vision coverage, tuition assistance, CEUs, professional development, career advancement opportunities, retirement savings with employer match, paid time off, and a sign-on bonus of up to $2,000 for eligible external hires.

Requirements

High school diploma or GED is required.
Current CPR-Basic Life Support for Healthcare Providers from the American Heart Association is required.
For MA I: Graduate of an accredited medical assistant program preferred, or demonstrated MA I competencies evaluated by the hiring manager, with at least 1 year of experience in a medical office.
For MA II: Graduate of an accredited medical assistant program or demonstrated MA II competencies evaluated by the hiring manager, with at least 3 years of current relevant medical assistant experience in a medical practice setting.
For MA III: Graduate of an accredited medical assistant program with at least 5 years of current relevant medical assistant experience in a medical practice setting preferred; alternatively, demonstrated MA III competencies and at least 5 years of current relevant experience, or at least 2 years as an MA II at Baystate Health with demonstrated MA III competencies.
For MA IV, an internal career-ladder level: At least 2 years as an MA III at Baystate Health and demonstrated competencies for promotion to MA IV.
For MA IV: Graduate of an accredited medical assistant program and registration or certification through a third-party credentialing body. Listed credentials include ARMA registration, AMT registration, CCMA through NHA or AAMA, or NCMA through NCCT.

Nice To Haves

Graduation from an accredited medical assistant program is preferred for MA I.
For MA III, graduation from an accredited medical assistant program with at least 5 years of current relevant medical assistant experience in a medical practice setting is preferred.

Responsibilities

Room patients, gather vital signs, review histories, document medications, and complete site-specific screening forms in the Electronic Health Record.
Prepare treatment rooms, chaperone patients, and assist providers during examinations, testing, and in-office procedures.
Implement provider orders and standing protocols, process prescription refills, obtain prior authorizations, and document data accurately within established timeframes.
Perform approved independent procedures, including EKGs, vision and hearing screenings, and point-of-care testing.
Perform phlebotomy and administer immunizations in accordance with organization policy.
Review discharge instructions with patients, provide educational resources, process referrals, and schedule follow-up appointments.
In applicable service lines, assist with visits and procedures for patients seeking abortion services or care for pregnancy loss, including preparing supplies, consents, instruments, and medications, and potentially assisting with cervical dilator insertion.
In applicable service lines, assist providers with pelvic and breast exams, cervical cytology screening and forms, and in-office procedures such as miscarriage management, biopsies, colposcopy, and LEEP procedures.
Assist transgender and non-binary patients seeking gender-affirming therapy and/or surgery.

Benefits

Medical insurance, including local Health New England plans, subject to eligibility.
Dental insurance, subject to eligibility.
Vision insurance, subject to eligibility.
Tuition assistance.
Continuing education units (CEUs) and professional development opportunities.
Clinical advancement, leadership development, and internal career opportunities.
Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
Retirement savings and employer match.
Paid time off for eligible employees.
Sign-on bonus of up to $2,000 for eligible external hires.